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Info

ORDER

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To place an order, you must follow the online purchase procedure and click on "Complete the purchase". Next, you will receive an email acknowledging receipt of your order. Once processed, we will send you a shipping confirmation by email, also attaching an electronic ticket with the details of your purchase.

 

DELIVERY

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We will send you the order within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 20 days from the date of order confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date, or cancel the order with a full refund of the price paid.

 

 

PRICE AND PAYMENT

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The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount to be paid. Once you have selected all the items you want to buy, they will be added to the basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. You can use Visa, Mastercard and American Express cards as a means of payment.

 

REFUND

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Hope you like the items you bought. In case you are not satisfied with your purchase, you can return them within fourteen (14) calendar days, from the day of receipt. To return them, first confirm it in writing by sending us an email to: info@abenval.com.

Once we have received your email, we will contact you to confirm that the return or exchange is possible. Items must be in undamaged original packaging or packaging of the same quality, in unused condition, and must be sent to our studio at your expense.

 

We will refund the full amount of the items once they arrive safely at our studio and the return is processed. In the event of a refund, we will issue the amount owed in the same form of payment, excluding shipping costs. The refund will be made within 15 business days.

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